As an Accounts Receivable Clerk, you play a crucial role in managing and tracking incoming payments to ensure our financial records are up-to-date and accurate. You handle invoicing, monitor accounts to identify outstanding debts, and communicate with clients to resolve any payment discrepancies. You'll also liaise with other departments to gather necessary information and maintain effective communication channels. Your efforts contribute significantly to maintaining healthy cash flow and supporting the financial stability of the organization.

This is an in-office position

Accounts Receivable

• Monitor and maintain assigned customer accounts.
• Apply payments accurately and investigate unapplied or misapplied payments.
• Reconcile customer balances and resolve billing discrepancies.
• Maintain accurate customer account records and payment history.
• Reconcile daily bank and payment processor transactions in QuickBooks Online (QBO).
• Accurately categorize daily transactions in QBO in accordance with company accounting
• policies.
• Research and resolve discrepancies between payment processors, bank activity, and
• customer accounts.

Collections

• Manage the collections process for all past-due accounts.
• Contact customers by phone, email, and text regarding outstanding balances.
• Document all collection activity and customer communication.
• Follow up consistently until payment is received or the account is escalated.
• Identify high-risk accounts and communicate concerns promptly to the Accounting
• Manager.
• Recommend accounts for outside collections or legal action when appropriate.

Reporting Communication

• Review AR aging reports regularly and prioritize collection efforts.
• Provide weekly updates on collection activity and delinquent accounts.
• Work closely with Sales, Customer Success, and Accounting to resolve account issues.
• Respond promptly to customer billing questions and invoice requests.

• Working knowledge of accounting principles.
• 2+ years of Accounts Receivable or collections experience preferred.
• Experience with QuickBooks Online (QBO) required.
• Experience with Chargeover and Stripe is a plus.
• Experience reconciling multiple bank accounts, credit card accounts, and payment
• processors.
• Experience working with multiple entities or companies under shared ownership is
• preferred.
• Proficient in Microsoft Excel or Google Sheets.
• Strong communication, organization, and problem-solving skills.
• Ability to prioritize tasks, manage deadlines, and maintain accuracy in a fast-paced
• environment.

Workman Success Systems is a business coaching company, the only one of its kind. Specializing in real estate teams and real estate companies. Our mission is to make a meaningful difference in the lives of real estate agents, brokers, and team leaders by helping them improve their businesses and rebalance their lives. We strive to create an inclusive, supportive company culture focused on helping each other reach our full potential. Come join our team today!