The Account Manager is TrueCoat's front line with Boulder-area homeowners: part salesperson, part project manager, fully accountable for the customer experience. You'll manage residential projects end to end — generating and closing estimates, scheduling and overseeing the work, and making sure every customer feels taken care of from the first call to the final coat. This is a relationship-driven role for someone who's comfortable both in a sales conversation and on a jobsite.

Sales & Estimating

• Respond to inbound leads and referrals for residential projects in Boulder and surrounding towns (Louisville, Lafayette, Superior, Longmont, and nearby communities)
• Conduct in-home and virtual estimates, assessing scope, surfaces, prep work, and paint/color needs
• Build accurate, professional proposals and follow up to close the sale
• Advise homeowners on color selection, product options, and finishes, using working knowledge of Sherwin-Williams color systems and tools
• Own your pipeline and hit individual sales targets that support TrueCoat's estimated win-rate and gross margin goals

Project Management

• Serve as the single point of contact for the customer once a project is sold
• Schedule crews, coordinate timelines, and manage day-to-day project logistics
• Conduct job walkthroughs, quality checks, and final inspections to ensure work meets TrueCoat standards
• Proactively communicate progress, changes, or issues to homeowners — no surprises
• Resolve on-the-fly issues (weather delays, scope changes, material needs) and keep projects on budget and on schedule
• Collect the final walkthrough sign-off and support the collection of payment

Customer Relationship & Growth

• Build trust with homeowners so that every project earns a referral, a repeat customer, or a strong online review
• Represent the TrueCoat brand professionally in person, by phone, and in writing
• Identify upsell opportunities (e.g., cabinet painting, deck/fence staining) during the course of a project
• Log activity and project status in company systems to keep the team and leadership aligned

• 2+ years of experience in sales, project management, or a customer-facing role — painting, home services, or construction industry experience strongly preferred
• Painting experience is NOT required
• Comfortable running both the sales conversation and the operational follow-through; this is not a hand-off role
• Strong organizational skills and the ability to juggle multiple active projects at once
• Excellent communication skills — you can talk comfortably with a homeowner in their kitchen and just as comfortably manage a crew schedule
• A valid driver's license and reliable transportation for local travel between estimates and job sites
• Self-motivated, detail-oriented, and comfortable with accountability to sales and margin targets
• Based in or able to work primarily in the Boulder area

TrueCoat Painters is a woman-owned, professional painting company servicing Boulder-metro and Denver-metro. TrueCoat is a full-service painting company offering interior painting, exterior painting, cabinet refinishing (painting and staining), deck staining, fence staining, concrete sealing, drywall repair, etc.

TrueCoat prides itself on attention to detail and high-touch communication with all client types. The Company's core value is integrity, meaning we "do what we say we're going to do," ensuring a positive customer experience. TrueCoat has two offices, in Denver and Boulder.