Account Manager

Atlas Agency • Remote

Posted 6 months ago

Description

An Account Manager serves as the primary point of contact between the company and its clients, ensuring that customers receive exceptional service and support. You will manage client relationships, address their needs, and work to resolve any issues that arise. This person works in an office setting, collaborating with internal teams to deliver solutions that meet client expectations and drive satisfaction. You'll also track account performance and identify opportunities for growth to enhance overall client experience.

Responsibilities

Meet with clients via Zoom or phone
Manage and maintain client accounts
Review client needs and provide guidance
Follow established processes and systems
Maintain basic records and follow-up

Evaluate performance indicators and update clients on results
Manage client interactions to align with company policies and industry regulations
Oversee client relationships to ensure satisfaction and retention
Discover process improvement chances and integrate optimal practices
Collaborate with internal teams to align processes with client expectations

Qualifications

Strong communication and organizational skills
Coachable and willing to learn
Reliable internet and phone access
Customer service or sales experience a plus (not required)
Willingness to obtain required licensing if applicable (training provided)

Demonstrated skills in effective communication and negotiation
Understanding of CRM technologies and customer interaction tools is helpful
Academic background in Business, Marketing, or a comparable field
Demonstrated success in handling several accounts while achieving goals regularly
Proven track record of 5+ years in industry-specific account management

Compensation

$80,000 - $100,000/year

About Atlas Agency

We are a nationwide financial services organization focused on helping individuals and families build, protect, and grow their wealth through education-first financial planning. We believe financial services should be clear, empowering, and centered around real people, not confusing jargon or one-size-fits-all solutions.

What sets us apart is our commitment to clarity and integrity. We train our professionals to lead with education, take a long-term approach to financial strategy, and prioritize doing what is right for the client every time.

Our work goes beyond numbers; we help people make confident decisions that support their goals, values, and future.

We foster a culture built on growth, accountability, and impact. Team members are given the tools, mentorship, and support needed to develop both professionally and personally, while making a meaningful difference in the lives of the people they serve.