A great guest experience doesn’t clock out when the sun goes down. Rolling Hills Hospitality is looking for a Night Auditor at voco The Clair Cincinnati Downtown, an IHG hotel in the heart of downtown Cincinnati, Ohio. Our location puts guests close to the city’s stadiums, theaters, and nightlife, so the night shift sees everything from late-arriving business travelers to guests coming back from a Reds or Bengals game, a show, or a night out downtown. You’ll welcome late arrivals, help guests through the overnight hours, and make sure the day’s numbers add up.

This role brings together friendly front desk service and a sharp eye for detail. You might be helping a traveler settle in one moment and tracking down a billing discrepancy the next. You’ll stay organized, ask questions when something looks off, and leave the morning team ready for a smooth start.

At RHH, your work matters—even when most of the hotel is asleep. If you enjoy helping people, take pride in getting the details right, and like the rhythm of an overnight shift, we’d love to meet you.

• Welcome guests during the overnight shift and handle arrivals, departures, reservations, phone calls, and requests with friendly, attentive service.
• Review and reconcile room charges, guest accounts, payments, cash activity, and occupancy information for accuracy.
• Investigate discrepancies, complete the hotel’s approved daily close, and communicate unresolved items to hotel leadership.
• Prepare and distribute daily financial and operational reports so the next team has accurate information.
• Listen to guest concerns, take the next steps within your authority, and contact the appropriate teammate or hotel leader when additional help is needed.
• Coordinate maintenance, housekeeping, and other service needs through the hotel’s overnight procedures.
• Follow procedures for guest privacy, payment handling, cash security, and emergency response. Know when and how to seek support.
• Follow voco brand standards and IHG One Rewards member service standards, including guest recognition and applicable member benefits.
• Keep the front desk organized and leave a clear handoff covering guest requests, account issues, and operational concerns that need follow-up.

• Must be able to stand on your feet for 8 hours during a typical shift.

• Please only apply if you meet each of these criteria.

Since 2005, Rolling Hills Hospitality has grown from one rural Kentucky property into a portfolio of distinctive hotels and restaurants, guided by the Rolling Hills Way: a warm welcome, care for the details, and real follow-through. Our leaders coach, recognize great work, and help associates grow. Eligible associates may enjoy:

• Medical, dental, vision & life insurance

• Paid vacation, holidays & sick time

• Jury duty pay and family & medical leave

• Career development & internal promotion

• Recognition & bonus programs

• Supportive team culture focused on work-life balance

• Access to IHG Employee Rate discounted room rates through IHG One Pass

Benefits vary by employment status and eligibility. Travel discounts are tied to your hotel’s brand family and program rules.